Clear scope before work begins.
This interim refund note is for the launch checkout flow. Formal lawyer-reviewed commercial terms should be completed before public payment launch.
Before payment
Families should review the package scope, evidence requirements, indicative turnaround time, and refund note before completing checkout.
After payment
Once specialist review or report preparation has begun, fees may become non-refundable because advisory capacity has been reserved and work has started.
Cancellation
If a family needs to cancel before work begins, Haldenbrook will review the request and confirm whether a refund or credit is available based on the work already performed.
Delivery
Indicative turnaround times are shown on the package page and depend on receiving complete student information from the parent.
Contact
For cancellation or refund questions, write to [email protected].